Shipping policy

Return and Refund Policy

Thank you for shopping at Scandybites. We are committed to providing you with the highest quality Swedish candies and a delightful customer experience. Please review our return and refund policy carefully before making a purchase.

1. Returns and Refunds

Due to the nature of our products, all sales are final. Candy is a perishable food item, and for safety and hygiene reasons, we cannot accept returns or exchanges once an order has been shipped or opened.

2. Shipping Rates & Delivery Times 

*   **Standard Shipping:** Typically takes 4-7 business days, depending on your location.
*   **Express Shipping:** Available upon request, with estimated delivery of 2-4 business days.
*   Shipping rates are calculated at checkout based on weight, destination, and shipping method selected.

3. Damaged or Defective Products

In the unlikely event that you receive a damaged or defective product, please contact us within 7 days of receiving your order at support@Scandybites.com. Please include your order number, a description of the issue, and clear photos of the damaged or defective items. We will assess the situation and work with you to find a suitable resolution, which may include a replacement or a refund at our discretion.  

4. Order Changes and Cancellations

We strive to process orders quickly. Once an order has been placed, we are unable to make any changes or cancellations. Please review your order carefully before submitting it.

5. Shipping Costs

Shipping costs are non-refundable. If you receive a refund for a damaged or defective product, it will be for the purchase price of the item(s) only.

6. Contact Us

If you have any questions or concerns about our return and refund policy, please don't hesitate to contact us at support@Scandybites.com.