Refund policy

Returns, Refunds & Right of Withdrawal Policy

Thank you for shopping with ScandyBites. We are committed to delivering high-quality Scandinavian candy and creating a sweet experience from start to finish.

Please read this policy carefully before placing your order.

  1. Food Product Return Restrictions

Because we sell food products, returns and exchanges are limited for health, safety, and quality reasons.

We do not accept returns or exchanges for products that have been:

  • opened

  • unsealed

  • consumed

  • damaged after delivery

  • handled in a way that makes them unsuitable for resale

  • affected by heat, storage conditions, or other factors after delivery

Certain food products may also be excluded from the right of withdrawal under applicable consumer protection laws, including products that can deteriorate, expire, or are not suitable for return for health or hygiene reasons.

  1. EU/EEA Right of Withdrawal

If you are a consumer located in the European Union or European Economic Area, you may have the legal right to withdraw from an eligible online purchase within 14 days from the day after you receive your order, or the final item in your order.

To exercise your right of withdrawal, you can use the withdrawal/return function available through our store, customer account area, or contact us at contact@scandybites.com.

Please include:

  • your full name

  • your order number

  • the email address used for the order

  • a clear statement that you wish to withdraw from the purchase

We will send confirmation after receiving your withdrawal request.

To be eligible for a return under the right of withdrawal, products must be unopened, sealed, unused, and in a condition suitable for return and resale.

Unless the product is faulty, damaged, or incorrect, the customer is responsible for return shipping costs. Original standard shipping costs may be refunded where required by applicable consumer law. Extra costs for express or premium shipping are not refunded unless required by law.

  1. Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 7 days at contact@scandybites.com.

Please include:

  • your order number

  • a brief description of the issue

  • clear photos of the product and packaging

We will review your claim and, where applicable, offer a replacement, refund, or other suitable solution.

  1. Order Changes & Cancellations

We process orders quickly. If you need to change or cancel an order, contact us as soon as possible at contact@scandybites.com.

If the order has not yet been fulfilled or shipped, we may be able to cancel or update it. Once an order has been fulfilled or shipped, changes may no longer be possible.

For EU/EEA customers, cancellation and withdrawal rights may apply according to applicable consumer protection laws.

  1. Refunds

Approved refunds are issued to the original payment method.

Refunds may cover the product price and, where required by law, standard shipping costs. Return shipping costs are the customer’s responsibility unless the product is faulty, damaged, incorrect, or applicable law requires otherwise.

We may wait to issue a refund until we have received the returned product or proof that it has been sent back.

  1. Non-Refundable Situations

We do not issue refunds for:

  • opened or unsealed food products

  • products damaged after delivery

  • products stored incorrectly after delivery

  • incorrect address details provided by the customer

  • refused or uncollected deliveries, unless required by law

  • delays caused by customs, carriers, weather, or circumstances outside our control

  1. Contact Us

For returns, withdrawal requests, order issues, or questions, contact us at:

contact@scandybites.com